Gemma Milne talks with Gautam Swaroop, CEO of OYO International, about the impact of COVID-19 on the travel and hospitality industries, the role of technology in helping property owners respond to changes in what customers want and expect from a hotel, and new opportunities arising from innovations such as smart technology and automation.
Topics of discussion
- The impact of COVID-19 on the travel industry in the context of OYO International’s business model (2:10)
- How technology has had to adapt to changing customer behaviors and preferences (8:38)
- The technologies and systems OYO International relies on to understand its business and its customers (10:56)
- The role of automation in scaling new services (13:00)
- Where small-to-medium size properties fit into the big picture (21:45)
- OYO International’s vision for the future (25:58)
About Gautam Swaroop:
Gautam Swaroop is the Chief Executive Officer of OYO International at OYO Hotels & Homes where he oversees international operations across the United States, China, and the EU. Gautam has been with OYO since May 2020. Before joining OYO International, he worked for Dr. Reddy’s Laboratories, an Indian pharmaceutical company, where he led the company’s business development and strategic planning in Australia and China. Prior to joining Dr. Reddy’s, Gautam had more than 10 years of experience working as Associate Principal at McKinsey & Co.
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https://connectedandready.com/episodes/be-our-guest-how-tech-helps-small-hotels-act-big-with-gautam-swaroop-UIWVYkZy https://connectedandready.com/episodes/be-our-guest-how-tech-helps-small-hotels-act-big-with-gautam-swaroop-UIWVYkZy 2021-12-15 17:04:40Z