Gemma Milne talks with Stephen Miller, Vice President, Analytics and Automation, at Xerox about his work with robotic process automation, how it can be a driver for broader digital transformation, and some of the unexpected benefits he has seen from implementing RPA.
About Stephen Miller:
Stephen has over 28 years of experience with major global technology companies including executive transformational roles in shared services, major accounts, and finance. As Vice President for Analytics and Automation at Xerox, he has been designing and deploying scaled AI, data, analytics, and automation solutions for leading clients across the globe. Before Xerox, Stephen worked at DXC Technology and Hewlett-Packard. He holds an MBA from Boston University and a bachelor’s degree from Penn State.
Learn more:
https://www.linkedin.com/in/stephen-miller-7b053321/
Topics of discussion
- Background on the Xerox initiative Project Own It (02:09)
- Explaining robotic process automation (RPA) (05:55)
- How automation can and should drive digital transformation (12:01)
- Quantifying the benefits of process automation (14:44)
- The importance of change management to successful automation initiatives (16:50)
- Advice for companies that might be hesitant about RPA (19:24)
- Unexpected benefits of RPA (26:05)
- The biggest lesson learned from shifting to RPA (30:17)
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https://connectedandready.com/episodes/xeroxs-big-bet-on-automation-pays-off-with-stephen-miller-dNMqqMFS https://connectedandready.com/episodes/xeroxs-big-bet-on-automation-pays-off-with-stephen-miller-dNMqqMFS 2021-08-11 21:24:49Z